Privacy Policy

Last updated: January 1, 2025 | APLASTIA OOD (АПЛАСТИА ЕООД)

1. Data Controller

The data controller responsible for your personal data is:

APLASTIA OOD (АПЛАСТИА ЕООД)
EIK: 204023653 | VAT: BG204023653
Address: Bulgaria, Sofia, 1407, Viskyar Planina Str. 12-14, app. 11
Email: info@aplastia.com

2. What Data We Collect

We collect the following types of personal data when you interact with our website:

2.1 Data You Provide Voluntarily

• Full name and company name
• Email address
• Phone number / WhatsApp number
• Country and delivery address
• Content of messages and inquiries you send us
• Files and documents you attach to forms

2.2 Data Collected Automatically

• IP address and browser type
• Pages visited and time spent on the website
• Referring website
• Cookies and tracking technologies (see our Cookie Policy)

3. Purpose and Legal Basis of Processing

We process your personal data for the following purposes:

• Responding to inquiries — to process and respond to your product inquiries, quote requests and messages (Legal basis: Legitimate interest / Contract performance)
• Order processing — to process orders, prepare quotations, proforma invoices and deliver goods (Legal basis: Contract performance)
• Communication — to communicate about your orders, inquiries and requests (Legal basis: Legitimate interest)
• Website improvement — to analyze website usage and improve our services (Legal basis: Legitimate interest)
• Legal compliance — to comply with legal obligations (Legal basis: Legal obligation)

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected:

• Inquiry and contact data: 3 years from last contact
• Order and transaction data: 5 years (tax/accounting obligations)
• Website analytics data: 2 years

5. Data Sharing

We do not sell, rent or share your personal data with third parties, except:

• Logistics and shipping partners (for delivery of orders)
• IT service providers (website hosting, email services)
• Legal authorities when required by law

All third parties are bound by confidentiality obligations and may only process data for specified purposes.

6. International Transfers

As we serve international clients, some data may be transferred outside the EU/EEA. When this occurs, we ensure appropriate safeguards are in place (Standard Contractual Clauses or adequacy decisions).

7. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right of access — to receive a copy of your personal data we hold
• Right to rectification — to correct inaccurate personal data
• Right to erasure — to request deletion of your personal data ("right to be forgotten")
• Right to restriction — to restrict processing of your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent

To exercise your rights, contact us at: info@aplastia.com

You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP): www.cpdp.bg

8. Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration or destruction. Our website uses SSL/TLS encryption for all data transmission.

9. Cookies

We use cookies to improve website functionality and analyze traffic. For detailed information about our cookie usage, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised date. We encourage you to review this policy regularly.

11. Contact

For any questions or requests regarding this Privacy Policy or your personal data:

APLASTIA OOD
Email: info@aplastia.com
Address: Bulgaria, Sofia, 1407, Viskyar Planina Str. 12-14, app. 11